Last updated: 26 July 2026
Since our products are food items, replacements/refunds are offered only for damaged, expired, wrong or missing items reported within the window below — for hygiene and safety reasons we cannot accept returns of opened food packs simply due to change of mind.
1. Order Cancellation
- Orders can be cancelled free of charge before they are shipped. Contact us on WhatsApp at +91 80111 19955 with your order ID as soon as possible
- Once an order has been shipped, it cannot be cancelled, but you may request a replacement/refund on delivery as per the policy below if there is an issue with the product
2. Replacement Window
We offer a 7-day replacement from the date of delivery for:
- Products received damaged, leaking or with broken packaging
- Wrong product or wrong quantity delivered
- Products significantly past their expiry/best-before date on arrival
To request a replacement, WhatsApp us at +91 80111 19955 with your order ID and clear photos of the product and packaging within 7 days of delivery.
3. What Is Not Covered
- Change of mind after an order has been delivered
- Opened or partially consumed food products (unless damaged/wrong/expired as above)
- Delays caused by incorrect address details provided at checkout
4. Refund Method & Timeline
- Approved refunds for prepaid (UPI/Card/Net Banking) orders are credited back to the original payment method within 5–7 business days of approval
- For Cash on Delivery orders, refunds are processed via UPI/bank transfer once the account details are shared with us
- Where possible, we prefer to send a free replacement rather than a refund, at your choice
5. How to Raise a Request
Email corporate@vikyomindustries.com or WhatsApp +91 80111 19955 with your order ID, a description of the issue and photos. Our team typically responds within 24–48 hours.
6. Business Details
Vikyom Industries Pvt. Ltd. · Tanki Wala Thok, Shyamo, Agra, Uttar Pradesh, India
CIN: U68200UP2024PTC208073
FSSAI Lic. No. 12725001000556
GSTIN 09AAKCV3849B1Z4