Last updated: 26 July 2026
1. Introduction
Vikyom Industries Pvt. Ltd. ("Vikyom", "we", "us", "our") operates vikyomindustries.com (the "Site"). This Privacy Policy explains what personal information we collect when you browse or shop with us, how we use it, and the choices you have. By using the Site, you agree to the collection and use of information as described here.
2. Information We Collect
2.1 Information you give us
- Name, email address, phone number and delivery/billing address when you create an account, place an order, or contact us
- Order details — products purchased, quantities, order value and delivery preferences
- Messages you send us via WhatsApp, email, phone or contact forms
2.2 Information collected automatically
- Device and browser information, IP address, and pages viewed (via Google Analytics)
- Cookies used to keep you signed in, remember your cart/wishlist, and measure site performance
2.3 Payment information
We do not store your card, UPI or net-banking details. All online payments are processed securely by our payment partner, Razorpay, which is PCI-DSS compliant. We only receive confirmation of a successful or failed transaction.
3. How We Use Your Information
- To process and deliver your orders, and to communicate order/shipping updates
- To respond to customer support queries over WhatsApp, phone or email
- To improve our products, website performance and shopping experience
- To send offers or updates, only where you have opted in — you can unsubscribe at any time
- To prevent fraud and comply with legal obligations
4. Sharing of Information
We do not sell your personal information. We share only what is necessary with:
- Courier and logistics partners, to deliver your order
- Razorpay, to process payments securely
- Analytics providers (Google Analytics), in aggregated/anonymised form
- Government or regulatory authorities, where required by law
5. Cookies
Cookies help the Site remember your login, cart and wishlist, and help us understand how the Site is used so we can improve it. You can disable cookies in your browser settings, though some features (like the cart) may not work correctly without them.
6. Data Security
We use reasonable technical and organisational safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access to, correction of, or deletion of your personal data by writing to us at corporate@vikyomindustries.com or via WhatsApp at +91 80111 19955.
8. Children's Privacy
Our Site is not directed at children under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
Vikyom Industries Pvt. Ltd.
Tanki Wala Thok, Shyamo, Agra, Uttar Pradesh, India
CIN: U68200UP2024PTC208073
FSSAI Lic. No. 12725001000556
GSTIN 09AAKCV3849B1Z4
Email: corporate@vikyomindustries.com
Phone / WhatsApp: +91 80111 19955